Terms and Conditions of Sale

Article 1 – Purpose and scope

These terms and conditions of sale (the “Terms”) govern sales of products concluded on the aniscardamome.com website (the “Site”) between the company ARBORESCENCE, which operates the Anis & Cardamome brand (the “Seller”), and any natural or legal person placing an order on the Site (the “Customer”).

They apply to both consumer and business Customers, subject to the specific provisions for each set out below. The Customer acknowledges having read and accepted them by ticking the box provided for this purpose before confirming their order. The applicable Terms are those in force on the date of the order.

Article 2 – Seller information

ARBORESCENCE, simplified joint-stock company (SAS) with a sole shareholder and share capital of €2,500
Registered office: 18 chemin de Montpellas, 69009 Lyon, France
Lyon Trade and Companies Register (RCS) 812 075 133 – EU VAT number: FR86 812 075 133
Email address: [TO BE COMPLETED: customer service email address]
Phone: [TO BE COMPLETED: phone number (and opening hours)]
Customer service: contact form on the Site

Article 3 – Products

The products offered are textile accessories (bucket hats, hats, bandanas, stoles, waistcoats…) presented on the Site with their essential characteristics: materials, dimensions, colours, technical characteristics (UPF rating of the fabric depending on the colour, copper & silver lining depending on the version) and care instructions.

The UPF ratings shown on the product pages refer to the fabric and are based on tests carried out by an accredited laboratory according to the Australian standard AS 4399:2020 or the European standard EN 13758-1, depending on the colour; they assume that the care instructions are followed.

Photographs are as accurate as possible. However, colours may vary slightly depending on the screen used, for which the Seller cannot be held liable.

Offers are valid while stocks last. If a product becomes unavailable after an order has been placed, the Customer will be informed and refunded without delay for the amounts paid for that product.

Article 4 – Prices

Prices are shown in euros, all taxes included, inclusive of French VAT at the applicable rate. The same price is displayed regardless of the delivery country.

Livraison hors Union européenne et en outre-mer : la vente est exonérée de TVA française. Le montant payé correspond au prix affiché, facturé sans TVA. Les droits de douane et taxes d’importation restent dus selon l’article 8.
Businesses established in another European Union Member State with a valid EU VAT number, checked at the time of ordering and matching the delivery country: products are invoiced excluding VAT, with VAT self-assessed by the Customer (reverse charge). [TO BE CONFIRMED: approval of this point by the accountant]

Les frais de livraison sont forfaitaires par commande. Ils sont offerts lorsque le montant des articles, après remise éventuelle, atteint le seuil indiqué ci-dessous pour le pays de livraison :

France métropolitaine et Monaco : 10,90 €, livraison offerte dès 250 € ;
Union européenne, Suisse, Andorre, Liechtenstein, Saint-Marin, Vatican, Norvège et Islande : 12,90 €, livraison offerte dès 250 € ;
Guadeloupe, Martinique, Guyane, La Réunion, Mayotte, Saint-Martin, Saint-Barthélemy et Saint-Pierre-et-Miquelon : 12,90 €, livraison offerte dès 250 € ;
Nouvelle-Calédonie et Polynésie française : 39 €, livraison offerte dès 400 € ;
autres pays livrés par DHL Express : 35 €, livraison offerte dès 290 €, ou 39 €, livraison offerte dès 400 €, selon le pays.

Le montant exact des frais de livraison est indiqué au panier et avant la validation de la commande.

The Seller reserves the right to change its prices at any time; products are invoiced at the price in force when the order is confirmed.

Article 5 – Orders

The Customer selects the products, checks the contents of their basket, enters their billing and delivery details, accepts these Terms, then confirms the order and proceeds to payment. Placing an order entails an obligation to pay.

The Seller confirms the order by a summary email. The invoice is sent by email and remains available in the customer account.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning payment of a previous order, or any order that appears abnormal or fraudulent.

Article 6 – Payment

Payment is made by bank card at the time of ordering, via the secure payment platform Stripe. The Seller never has access to the Customer’s bank details. Orders are processed only once payment has been confirmed.

For business Customers, as orders are paid in full upfront, no discount for early payment is granted. In the event of late payment, penalties at three times the French legal interest rate and a fixed recovery fee of €40 are due (Articles L441-10 and D441-5 of the French Commercial Code).

Article 7 – Delivery

Les produits sont livrés à l’adresse indiquée par le Client lors de la commande. Le Site livre uniquement dans les pays proposés lors de la commande. Certains pays sont exclus de la vente, notamment en raison de sanctions, de conflits, de perturbations des envois ou de contraintes douanières.

Order preparation time: [TO BE COMPLETED: number of working days after payment confirmation]
Transporteurs : La Poste – Colissimo pour la France, Monaco, l’Union européenne, la Suisse, Andorre, le Liechtenstein, Saint-Marin, le Vatican, la Norvège, l’Islande et l’outre-mer français desservi ; DHL Express pour les autres pays. Tous les envois Colissimo sont remis contre signature, France comprise.
Estimated delivery time in France: [TO BE COMPLETED]
Estimated delivery time within the European Union: [TO BE COMPLETED]
Estimated delivery time for the rest of the world: [TO BE COMPLETED]
Parcel tracking: [TO BE CONFIRMED: is a tracking number sent to the Customer?]

Unless otherwise agreed, the Seller delivers no later than thirty (30) days after the order. If this period is exceeded, a consumer Customer may terminate the contract under the conditions of Articles L216-6 et seq. of the French Consumer Code.

The Customer checks the condition of the parcel on receipt and reports any anomaly (damaged parcel, missing product) to the carrier and to the Seller as soon as possible. For consumer Customers, the risk of loss or damage to the products passes to them when they take physical possession of them.

Article 8 – Import duties and taxes

Pour toute livraison hors de l’Union européenne, les droits de douane, taxes d’importation et frais de dédouanement éventuellement exigés par le pays de destination sont à la charge exclusive du Client. Pour les envois DHL Express, les frais de dédouanement facturés par DHL s’y ajoutent. Ils ne sont pas inclus dans le prix payé sur le Site et peuvent être réclamés par le transporteur ou les autorités douanières lors de la livraison. Le Client est invité à se renseigner auprès des services douaniers de son pays.

If the parcel is refused because of the payment of these duties and taxes, the return shipping costs may be deducted from the refund.

Article 9 – Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, consumer Customers have fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to give any reason.

To exercise this right, the Customer must notify their decision before this period expires, using the contact form on the Site, by email to [TO BE COMPLETED: email address] ou au moyen du formulaire type figurant en annexe, puis renvoie les produits au plus tard quatorze (14) jours après cette notification à l’adresse suivante : ARBORESCENCE – Anis & Cardamome, 6 chemin des Écoliers, Les Comptines, 69660 Collonges-au-Mont-d’Or, France.

Pour une livraison en France métropolitaine, le retour est offert : une étiquette Colissimo prépayée est envoyée au Client sur simple demande. Pour toutes les autres destinations, les frais de retour sont à la charge du Client. Les produits doivent être retournés complets, dans leur état d’origine, non portés au-delà de ce qui est nécessaire pour les essayer, non lavés et avec leurs étiquettes. La responsabilité du Client peut être engagée en cas de dépréciation des produits résultant d’autres manipulations.

The Seller refunds all amounts paid, including the initial shipping costs, no later than fourteen (14) days after being informed of the withdrawal, using the same means of payment as for the order. The Seller may withhold the refund until the products have been received or until proof of their dispatch has been provided.

The right of withdrawal does not apply to business Customers.

Article 10 – Statutory warranties

Independently of any commercial warranty, the Seller is bound by the statutory warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the statutory warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code).

Statutory warranty of conformity. The consumer has two years from delivery of the goods to invoke the statutory warranty of conformity if a lack of conformity appears. During this period, the consumer only needs to prove the existence of the defect, not the date on which it appeared. The warranty entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience. Failing this, the consumer may obtain a price reduction or termination of the contract with a full refund upon return of the goods. A seller who obstructs the implementation of this warranty in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L241-5 of the French Consumer Code). [TO BE CHECKED: word-for-word compliance with the notice required by Decree No. 2022-424 of 25 March 2022]

Warranty against hidden defects. The consumer benefits from the warranty against hidden defects for two years from their discovery, and may then choose between termination of the sale and a price reduction (Article 1644 of the French Civil Code).

To invoke these warranties, the Customer contacts the Seller using the contact form on the Site or at the email address given in Article 2.

Article 11 – Liability

The Seller is not liable for non-performance of the contract attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to force majeure. The Seller cannot be held liable for damage resulting from use of the products that does not comply with their intended purpose or care instructions.

Article 12 – Intellectual property

The Anis & Cardamome brand, the designs, patterns, photographs and texts on the Site are the exclusive property of ARBORESCENCE or their authors. Purchasing a product does not confer any rights over these elements.

Article 13 – Personal data

Personal data collected when ordering is processed in accordance with the privacy policy of the Site, which sets out its purposes, retention periods and the Customer’s rights.

Article 14 – Complaints and mediation

Any complaint should be sent to customer service using the contact form on the Site or at the email address given in Article 2.

In accordance with Articles L612-1 et seq. of the French Consumer Code, if a dispute is not resolved after a prior written complaint to the Seller, consumer Customers may refer the matter free of charge to the following consumer mediator: [TO BE COMPLETED: name, postal address and website of the consumer mediator (membership is mandatory)].

Article 15 – Governing law and jurisdiction

These Terms are governed by French law. Consumer Customers residing in another country retain the benefit of the mandatory provisions of the law of their country of residence.

In the event of a dispute, and failing an amicable solution, the French courts shall have jurisdiction. For business Customers, exclusive jurisdiction is granted to the courts within the jurisdiction of the Lyon Court of Appeal.

Appendix – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To ARBORESCENCE – Anis & Cardamome, 18 chemin de Montpellas, 69009 Lyon, France – [TO BE COMPLETED: email address] :

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Ordered on / received on:
Order number:
Consumer’s name:
Consumer’s address:
Consumer’s signature (only if this form is notified on paper):
Date:

Last updated: 22 October 2026.